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Trying to check out not working

  • OldNick2014 Friday, January 11, 2019 6:57 AM Reply

    When I try to check out, the problems are numerous. But I will deal with a couple.

    My address is already correctly registered here, but even though it is set as default, I keep being asked to edit it. 

    The City field does not contain many of the towns in Western Australia, including mine. So to place an order, I have to risk entering the town that has my local genuine post office. Thgis in spite of the fact that my town does have a store based post office. So my formerly correct address now has the wrong town. THIS IS IN SPITE OF THE FACT THAT WHEN I FIRST CHECKED OUT, MY ADDRESS HAD THE CORRECT CITY NAME.

    I was continually told that my phone number was incorrect, until I steripped it of the country and region parts and entered only my mobile number.

    THIS IS RIDICULOUS AND NEEDWS FIXING. Surely it is to your advantage to get this right!

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  • cyclist Moderator Sunday, January 13, 2019 6:55 PM Reply

    I'll contact staff for you.

    @Alisa -Deng  


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  • whgnijs Sunday, January 20, 2019 8:41 PM Reply


    I am trying to place an order aswell.

    But the system is refusing my address information.

    It is stating I can only use english characters.

    It does not matter What I enter. The order does not accept.

    Most of my address information is selected from drop down boxes.

    No special characters and all variations of my phone number have failed to lead to a succesfull result.

    Kind regards,

    W. Nijs

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  • MPJRuotsalainen Tuesday, January 22, 2019 1:20 PM Reply

    I have also problem to make order. 

    After Paypal payment, it doesn't accept my shippind details. 

    Are you going to fix this or shall I and others make orders from another place?



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  • EmilT Saturday, January 26, 2019 4:53 PM Reply

    Same thing here

    Can not place an order. Shipping detalis not accepted.

    It is stating I can only use english characters.(!!!)

    Please have it fixed if you want any business

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  • grizzly11 Monday, January 28, 2019 3:18 PM Reply

    Me too - there are a few different threads complaining of the same issue. I'm trying to order from an English speaking country (Australia), so there are obviously no "Non-English" characters in my address, however, I receive the message

    "As your order is being sent from overseas, please enter a shipping address using only English letters."

    please fix

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  • novamannen Tuesday, March 5, 2019 3:40 AM Reply

    I have the same problem. I'm from norway.

    I have been using the same address for a long time and i only use english letters. I only got this error:

    As your order is being sent from overseas, please enter a shipping address using only English letters.

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  • Alisa-Deng @DX Staff @DX Staff Thursday, March 21, 2019 7:17 PM Reply

    Hi @All

    Could you please provide a screenshot of the error.

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