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No delivery on Order 181114001034808893

  • dad52 Saturday, January 12, 2019 9:40 PM Reply

    NO DELIVERY - NO REPLY - Order 181114001034808893

    It's been more than 2 months now... no delivery, no reply to feedback/compaints. VERY RUDE!

    Please take action NOW! (I know capitals are rude but your lack of response is even more rude)

    Erwin

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  • cyclist Moderator Sunday, January 13, 2019 6:51 PM Reply

    I'll contact staff for you.

    @Alisa -Deng  

    @Yolanda


    Flashlight issues~https://tinyurl.com/bw2d3pd
    DX Return Policy/Warranty~https://tinyurl.com/yb7dpg3s
    New customers read this ~ http://tinyurl.com/3kcyfqm
    Tracking site ~ http://www.17track.net/en
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  • dad52 Sunday, January 13, 2019 9:33 PM Reply

    Many thanks for a response at last and for furthering this!

    Looking forward to a speedy resolution.

    Erwin

    Posts(10) | Reviews | Tip post

  • dad52 Wednesday, January 16, 2019 11:12 PM Reply

    I finally received my above order but... one enclosure works fine but the other is DOA (dead-on-arrival). Whatever I do, it does not work, the LED does not start blinking... nothing.

    How do we go about this. I hope it is not going to take another 9 weeks?!


    Thanks,

    Erwin

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  • dad52 Wednesday, January 23, 2019 12:03 AM Reply

    No response here. No response to the 5 messages/feedback I sent to DX. No way to start RMA procedure (= "defective product" link is mislinked). No communication whatsoever (in spite of Cyclist's above efforts - many thanks!). 

    Obviously NO-ONE CARES AT DX !

    Posts(10) | Reviews | Tip post

  • Alisa-Deng @DX Staff @DX Staff Tuesday, February 26, 2019 5:55 PM Reply

    Hi @dad52

    If you have any problems with your old order, please contact us by the  below link:
    https://home.dx.com/ReportsCenter/submitList
    https://home.dx.com/orders/index.html


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