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Payment processing forever

  • Attoa Sunday, January 13, 2019 5:46 PM Reply

    order ID 190110100197345373 


    Hey, there's not a place to send messages to DX ?????????? No contact forms ???? 


    I've made a purchase with a credit card 4 days ago, it says it will be delivered in 3 days, and now, 4 days later, it still says "payment processing " ???? 


    And the seller wont answer my questions. 


    What's going on ?? 


    Attoa

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  • cyclist Moderator Sunday, January 13, 2019 6:46 PM Reply

    Its impossible to get your package in 3 days, you likely just understood it wrong.

    It can take a few days to process new/CC payments and DX don't really work at the weekend, so they will be back to work shortly.


    I'll contact DX staff to help you 

    @Alisa -Deng  

    @Yolanda

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  • dxbje Monday, January 14, 2019 9:51 AM Reply

    My order #181230100139883903 is also stuck in Payment Processing since 30/12/2018, no reply to messages left on that order.

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  • Attoa Monday, January 14, 2019 10:11 PM Reply

    Thans for the response


    If it's impossible why do they say it's possible ?



    It's in there, 1-3 days, isn't it ?


    'It can take a few days to process new/CC'


    So that means next time, the payment processing wont last that long, or it's unknown ?


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  • dxbje Tuesday, January 15, 2019 7:31 AM Reply

    My order cancelled, either due to time limits, or someone seeing one of my several messages. Some of the specials are no longer active, but it's better to be unstuck and sure that I won't suddenly get charged than to stay in payment processing limbo. :-)

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