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Package didn't arrive over 2 months

  • mcizek Sunday, January 13, 2019 8:29 PM Reply

    haven' received this item yet:

    8,43 €

    order #: 181018001095980366
    tracking #: LF568332225CN
    SKU: 916538146         
    in 1 Aluminium Alloy DIY Jewelries Craft Mould Fixed Repair Hand Tool
    Engraving Table Bench Vise Walnut Clamp with Suction Black+Yellow
    marked as "shipped" 27.10.2018

    not visible in "my orders", no way how to create new ticket, no answers to my messages.

    very, very rude. i'm really disappointed!

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  • cyclist Moderator Sunday, January 13, 2019 9:19 PM Reply

    I'll contact staff for you.

    @Alisa -Deng  


    Flashlight issues~https://tinyurl.com/bw2d3pd
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    Tracking site ~ http://www.17track.net/en
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  • mcizek Sunday, January 27, 2019 5:25 PM Reply

    Did you contact the staff? Nothing happened.

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  • Alisa-Deng @DX Staff @DX Staff Friday, February 1, 2019 5:58 PM Reply

    Hi @mcizek

    We have requested the post to check this package via offline methods, as you know, it will take time to process. So please give it 1 week, we will update you as soon as we get confirmation from the post office. If you still donot receive the package after 1 or 2 weeks,please contact us again andwe will follow up.

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  • mcizek Friday, February 22, 2019 7:51 PM Reply

    hi alisa, 3 weeks has gone and a i still haven't receive the package.

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  • Alisa-Deng @DX Staff @DX Staff Tuesday, February 26, 2019 2:13 PM Reply


    Could you please reply the ticket 5CD8609D97C5455E88E62D86BAB475A9.

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  • mcizek Tuesday, February 26, 2019 3:53 PM Reply

    where can i find this ticket? because the link "my ticket" => https://cs.dx.com/Ticket/List is somehow broken (doesn't show any tickets).

    and i still haven't received this item: https://www.dx.com/cs/p/2-in-1-Aluminium-Alloy-DIY-Jewelries-Craft-Mould-Fixed-Repair-Hand-Tool-Engraving-Table-Bench-Vise-Walnut-Clamp-with-Suction-Black-Yellow-916538146#.W8iP9PYzU-U
    8,43 €


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  • Alisa-Deng @DX Staff @DX Staff Thursday, March 7, 2019 4:03 PM Reply


    Please check your mail box.

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  • mcizek Thursday, March 7, 2019 5:26 PM Reply

    There is no new message from you or DX in my mailbox. What should be in it?

    When DX will return my payment for missing item?

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  • mcizek Wednesday, March 20, 2019 5:43 PM Reply

    still no goods, no refund, no answer. are you kidding your customers?

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