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Order waiting shipment for so long

  • ecpardo Monday, January 14, 2019 4:57 AM Reply

    Dears, 

    My order is in the status Shipment Processing for a long time. I wonder what is happening regarding the order #181219100178981956


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  • matrix-neo Moderator Monday, January 14, 2019 9:32 AM Reply

    it's almost 4 weeks, did you send staff a ticket? if so post ticket number here

    Resistance is futile-give in to DX gadget craving!
    also a voluntary mod-be nice please!
    Have an enquiry? https://cs.dx.com/ticket/index


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  • ecpardo Wednesday, January 16, 2019 3:22 AM Reply

    It's impossible to open tickets in this site model, I've writen messages in the order page but without reply. Order num #181219100178981956

     

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  • matrix-neo Moderator Wednesday, January 16, 2019 7:59 AM Reply

    site model? you mean the new site? try old one, and writing a message on order won't be seen by staff, well not in a reasonable time period

    Resistance is futile-give in to DX gadget craving!
    also a voluntary mod-be nice please!
    Have an enquiry? https://cs.dx.com/ticket/index


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  • cyclist Moderator Wednesday, January 16, 2019 9:50 PM Reply

    matrix, we have not been able to send tickets for a while now, unless you know different?!

    Flashlight issues~https://tinyurl.com/bw2d3pd
    DX Return Policy/Warranty~https://tinyurl.com/yb7dpg3s
    New customers read this ~ http://tinyurl.com/3kcyfqm
    Tracking site ~ http://www.17track.net/en
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  • Alisa-Deng @DX Staff @DX Staff Saturday, January 19, 2019 3:42 PM Reply

    Hi @ecpardo

    You can contact us through the  below link:
    https://home.dx.com/ReportsCenter/submitList
    https://home.dx.com/orders/index.html

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  • ecpardo Monday, January 28, 2019 11:48 PM Reply

    Hi Alisa-Deng

    I´ve been trying contact DX using the links you sent, but without any reply. My order (#181219100178981956) has been in shipment processing since Dec,20 ! What is happening?

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  • rodolphorod Wednesday, January 30, 2019 8:46 AM Reply

    Same here. Tryied to contact via all ways i could. 0 responses.


    2019-01-05 13:22:05    Shipment Processing    Order is being prepared for shipment.    


    THIS IS VERY ANNOYING.



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  • tiagomachado Monday, February 4, 2019 3:19 AM Reply

    Same problem here. Almost 30 days waiting for shipmnet of order 190112100132975235. Already tried all kinds of messages/chats/tickets/feedback but they are all off line and returning error messages.

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  • ijantra Friday, February 15, 2019 1:05 AM Reply

    And the same with mine order. One month and nothing!

    Order Number: 190114100139835216    

    - being prepared for shipment ...
    Looks like no chance to contact by order page.

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