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Impossible to submit a ticket on "old" order

  • JacquesPlafond Monday, January 14, 2019 6:22 PM Reply

    I ordered a powerbank on 2-Nov-2018 and also received it but after one week of usage it is not working anymore.


    It seems impossible to submit a ticket for this "old" order.

    The order number is: 181101001021404031


    Help is much appreciated, thanks,


    Jack

    Posts(2) | Reviews | Tip post

  • Alisa-Deng @DX Staff @DX Staff Thursday, March 7, 2019 6:07 PM Reply

    Hi @JacquesPlafond

    Sorry for Spring Festival holidays in China and the message backlog, so we can't reply you in time. After careful review, we found you have open the dispute, and the  payment have been returned to your payement account.


    Posts(1062) | Reviews | Tip post

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