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HAVE NOT RECEIVED MY ORDER

  • gilgameshmb Wednesday, January 16, 2019 5:00 PM Reply


    Its been 30 business days since my order "left" (November, 25) but i
    havent received yet. There's no way to easily complaint. I feel I just
    lost my money.

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  • Alisa-Deng @DX Staff @DX Staff Saturday, January 19, 2019 3:46 PM Reply

    Hello @gilgameshmb,

    Could you please tell me the order number, then we can check for you.

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  • gilgameshmb Sunday, January 20, 2019 2:27 AM Reply

    Order number: 181123001044895401

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  • gilgameshmb Monday, January 28, 2019 11:05 PM Reply

    I gave you my order number on 20th of January.

    Still no response from you!

    What is going on, Mrs. Alisa-Deng?

    Please send me my order or I want my money back.

    For years I have been your costumer, but lately your service is nonexistent.

    You can steal long-term constumers only once. And we also have ebay, so..

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  • Alisa-Deng @DX Staff @DX Staff Friday, February 1, 2019 4:53 PM Reply

    @gilgameshmb

    Your order have been failed to pass the security check, we have rund the payment to your payment account, please check your PayPal account in a few days to confirm.

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  • Gibinha9 Tuesday, February 19, 2019 6:48 AM Reply

    Hello Alisa-Deng, I asked on 04/10/2018 (181004001078943176) Brazil post office, inform. that the package was lost and I was even returned the customs fees. Which procedure to request return of the request or return of the amount paid?

    Gilberto


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  • Alisa-Deng @DX Staff @DX Staff Wednesday, February 20, 2019 1:34 PM Reply

    Hello @Gibinha9

    Could you please reply the ticket D785BF67E5324342B820DF029977154A.

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  • Gibinha9 Friday, February 22, 2019 10:21 AM Reply

    Não consigo acessar o ticket aberto, favor enviar o link, pois o site não tem esta opção.
    Ticket D785BF67E5324342B820DF029977154A


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  • Alisa-Deng @DX Staff @DX Staff Tuesday, February 26, 2019 2:23 PM Reply

    @Gibinha9

     please check your mail box, if you have any question, please ask in the ticket, the CS will follow it up.

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  • Gibinha9 Wednesday, February 27, 2019 11:28 PM Reply

    I did not receive any communication in my email, only advertisement, and there is no way to track my open ticket, no link works correctly.

    Ticket number: D785BF67E5324342B820DF029977154A

    How to proceed?


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