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Doogee S60, defect within year

  • Petertje92 Thursday, January 17, 2019 5:38 AM Reply

    Dear all,        


    On January 1st 2018 I ordered a Doogee S60, that was shipped on the 28th of march 2018. Unfortunately, today the touchscreen became unresponsive out of the blue. The volume buttons are still responsive. The issue remains even after restarting the system. Would anybody know what the best course of action would be? Is there any warranty and is this covered by this warranty? Unfortunately, I do not know how to contact DX directly as the contact us part of this website seems to be a maze(-ing). ;-).


    Thanks in advance!


    Kind regards,


    Peter


    @Alisa-Deng

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    post edited by Petertje92 on 1/17/2019 at 9:05 PM
  • Petertje92 Monday, January 21, 2019 5:36 PM Reply

    @Maye_Tao ?

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  • rgeo5 Monday, February 04, 2019 11:45 PM Reply

    I would try to factory reset it, you can find how to do this online, if i remember correctly you have to power it up by maintaining 2 buttons until the Doogee logo pops up, not sure which ones.

    I bought one S60 from DX with memory corruption issue...all apps tends to crash quickly and the system reboots itself some times...I bought another one from Doogee official store here and i have no problem with it. The official ones' box was seeled not the DX one btw.

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  • Petertje92 Thursday, February 07, 2019 8:38 PM Reply

    Thanks for the input @rgeo5 !


    Unfortunately, my screen is still not responding. Everything works except it does not registrate the touch. I assume this is not something that should happen in less than a year. Any way to contact DX? They do not respond anywhere..


    Thanks,

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