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Order received, and I can not contact DX about it.

  • kujanCShi Friday, January 18, 2019 4:04 AM Reply

    I do not know where to contact DX about my just received item, every option seems broken... The cleanest way could be a report for me, but I can not send it... It says "Product URL Error". Which is strange, because I pasted a working link, and the system says a different message when you insert a wrong link... 


    Please help me contact DX!

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  • Alisa-Deng @DX Staff @DX Staff Saturday, January 19, 2019 2:39 PM Reply

    Hi @kujanCShi

    Could you please tell me the order number.

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  • kujanCShi Saturday, January 19, 2019 3:04 PM Reply

    Hi,

    181115001036352933

    I made this order at  2018.11.16. 1:37 on the old site.


    Thanks for your help!


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  • kujanCShi Thursday, January 24, 2019 12:38 AM Reply

    So, could you find anything to help me?

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  • Alisa-Deng @DX Staff @DX Staff Monday, February 25, 2019 4:14 PM Reply

    Hello @kujanCShi

    Sorry for the late reply due to the Spring Festival holidays in China. Do you have any question with your order.

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  • kujanCShi Monday, February 25, 2019 10:09 PM Reply

    Hi, no problem, I thought the festival starts later.
    My problem is that I ordered a Lexar 633x 64GB microSD, and I got a counterfeit one. It is 4 times(!) slower and there could be more problems I have not discovered.
    The packaging and the memory card itself looks legit, but I run a full capacity speed test, and It is only class10, instead of V30. In other words, itnsteadof 45MB/sec write speed it is only ~12MB/sec...
    I do not know how we can solve it, I can run the test and show the results if it helps.

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  • Alisa-Deng @DX Staff @DX Staff Tuesday, February 26, 2019 1:29 PM Reply

    @kujanCShi

    Sorry for the inconvenience caused you. I have ask our CS contact you for our issue, please check your  mail box later.

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  • kujanCShi Tuesday, February 26, 2019 10:27 PM Reply

    Thank you for your help, I will contact you here if nothing happens.

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  • Alisa-Deng @DX Staff @DX Staff Thursday, March 7, 2019 2:03 PM Reply

    @kujanCShi

    Thanks for your cooperation.

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