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customer services not reponding

  • Davidsson Monday, February 4, 2019 6:19 PM Reply

    Same here. ordered on November, not delivered and DX is refusing to reply.

    Posts(8) | Reviews | Tip post

  • Marcpa Monday, February 4, 2019 9:11 PM Reply

    Same here. ordered on November, not delivered. I have not received the order but they do not return the money either.

    No response to my messages in customer service.

    A customer service not up to an online sales company like this.

    Posts(2) | Reviews | Tip post

  • PBOOGAERTS Thursday, February 7, 2019 3:24 AM Reply

    Same here, order 190106100197061256 stuck since 7th of Jan 2019.


    I would strongly discourage people from shopping on dx.com!




    Posts(1) | Reviews | Tip post

  • chmsquall Friday, February 8, 2019 4:06 AM Reply

    same for me.


    Order Number: 181227100166356134


    the new system of Dx is very bad, I paid 24 dollars of shipping, and I had several problems to register the shipping address and now you request update and I did not receive any email or warning of this, I only saw this name error because I I opened this ream of items not yet sent


    I've already done a lot of shopping with you and I can say that the quality of the service is much lower than it used to be.

    I believe that I will not make purchases with the same frequency as before


    Posts(1) | Reviews | Tip post

  • Alisa-Deng @DX Staff @DX Staff Tuesday, February 26, 2019 4:08 PM Reply

    @All

    Could you please tell us the order number you have problem with.

    Posts(1047) | Reviews | Tip post

  • zavitar Saturday, April 6, 2019 9:34 AM Reply

    My two orders were placed back on Feb 23.  I was charged for the orders but have received nothing.  I submitted several messages complaining but no response.  This is not the proper way to treat any customer.  I see I am not the only person with this issue making me wonder if this has been done intentionally (fraud).  If I don't recieve a response by Monday, I woill pursue a fraud investigation.


    Order Number: 190223100173253263 $51.66

    Order Number: 190223100168589014 $35.41




    Posts(1) | Reviews | Tip post

  • Alisa-Deng @DX Staff @DX Staff Monday, April 8, 2019 1:12 PM Reply

    @zavitar

    Your order message have been replied, please check.

    Posts(1047) | Reviews | Tip post

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