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received a defective unit.

  • B0suxRedsux Tuesday, January 29, 2019 11:54 PM Reply

    charger works but unit unit will not charge at all. charger only flashes when i connect to unit. when i connect to other units the light stays on. how do i go about RMA?

    please assist!

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  • B0suxRedsux Wednesday, January 30, 2019 12:12 AM Reply

    i wish for a replacement asap. i have written to the seller but they never answer me. my order # 181217100141062745

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  • Alisa-Deng @DX Staff @DX Staff Wednesday, January 30, 2019 10:25 AM Reply

    Hi @B0suxRedsux

    Sorry for the inconveience caused you, I have ask our customer service staff open a new ticket for your issue, if you have any problems, you can ask in there, please check it later.

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  • B0suxRedsux Thursday, January 31, 2019 8:23 PM Reply

    thanks, video sent last night showing unit does not turn on nor charge at all. hope it is clear! please send replacement ASAP. THANKS.

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  • B0suxRedsux Friday, February 1, 2019 8:22 PM Reply

    How do i take a pure video or compress them?

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  • Alisa-Deng @DX Staff @DX Staff Monday, February 25, 2019 2:09 PM Reply

    @B0suxRedsux

    Your ticket have been replied.

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  • B0suxRedsux Tuesday, February 26, 2019 12:19 AM Reply

    what is going to be done? replacement or refund? and when?

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  • Alisa-Deng @DX Staff @DX Staff Tuesday, February 26, 2019 10:46 AM Reply

    @B0suxRedsux

    If you have any problems, please ask in the ticket, our CS will follow it up.

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  • B0suxRedsux Tuesday, February 26, 2019 11:29 AM Reply

    please refer to these ticket #, reference #:


    Ref # 6CF629C621704F8E869659E6A4A439F1


     590922+181217100141062745 

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  • B0suxRedsux Tuesday, February 26, 2019 11:33 AM Reply

    Order #:

    181217100141062745    

    Request Type:

    Staff active create common ticket    

    Status:

    Waiting for processing    

    Ticket number:

    6CF629C621704F8E869659E6A4A439F1    

    Date Received:

    2019/1/30 3:30:47 (UTC)    

    Notification E-mail:

    ninete*****.*** (masked for privacy)    

    Description:

    Dear Customer, <br /> <br />Sorry for bothering you. <br /> <br />We have received feedback on the defective item for this order, could you please tell us what's wrong with this order? Could you please take a video of the product you mentioned as problematic? Please understand that a video clearly stating the problems you described will be a good help in identifying the problem. <br /> <br />You could pls send the video to: [email protected] <br /> <br />Pls marking the topic of mail as: 590922+181217100141062745 <br /> <br />Note: We can not open the link as to the restriction of the internet, please send the pure video to the email (you can take a shorter video or compress the video and then send it). <br /> <br />When this is done, could you pls let us know via ticket (here)? <br /> <br />Thanks for your support and wish your reply. <br />Best regards, <br />Catie    


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