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Order shipping delay?!

  • Alisa-Deng @DX Staff @DX Staff Wednesday, February 20, 2019 1:44 PM Reply

    Hello @almadajack

    Could you please tell us the order number, then we can check for you.

    Posts(1047) | Reviews | Tip post

  • sbouwens Wednesday, February 20, 2019 4:20 PM Reply

    @Alisa-Deng Thank you for replying to all in this thread.

    Yes, I got replies in my orders but they make everything more confusing.

    Order: 190115100174969414

    Comment="Hi, sorry for the late reply, your package has been shipped. Please make sure that you can track it with the tracking number provided in the order page. If you have any problem, please feel free to contact us. Thanks for your support and patience. Have a nice day!"

    Although a refund was requested now my order is shipped. My issue now is that the tracking number does not exist so how can I track?

    Order: 190115100160467517

    "Hi, we have canceled the order according to your request, the refund will be directly refunded to your CreditCard account , it takes seven to fifteen working days to arrive, please pay attention to check, thank you."

    What? My order has been shipped and I cannot track...tracking number does not exist!! Now my order has been refunded to my credit card?! Impossible because I ordered and paid via iDeal!

    To my surprise the refund for this order has been received on my bank account. Why it had status shipped (with incorrect tracking number) before...I have no idea. Anyways, I got my money back so I'm happy again. Hopefully the other order will be delivered somewhere in the coming weeks. 

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    post edited by sbouwens on 2/20/2019 at 8:09 PM
  • almadajack Wednesday, February 20, 2019 11:16 PM Reply


    If your answer includes me, I have the
    following orders: 190110100184728883 (2019-1-10); 190113100162866383
    (01/13/2019) and 190122100197282088 (22/01/2019) that have not been

    Posts(12) | Reviews | Tip post

  • Alisa-Deng @DX Staff @DX Staff Tuesday, February 26, 2019 1:25 PM Reply


    For the order 190115100174969414, you can track it via the following link: https://t.17track.net/en#nums=RP199309875CN

    For the 190115100160467517, it shows it have been shipped due to the system error, so it still haven't been shipped.

    Posts(1047) | Reviews | Tip post

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