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Received nothing and contact is impossible

  • mheikamp Sunday, February 3, 2019 1:18 AM Reply

    I placed an order with JXD for a JXD 523 Opvouwbare Selfie RC Drone Helikopter Tracker on November 24 2018.

    I still have not received the drone!!      It is virtually impossible to leave a question, open a complaiant, RMA or whatsoever at the site of DX.     As if they do everything possible to avoid any customer contact.   

    Please refund the money or reship the stupid thing.    Aliexpress is much faster any more reliable.

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  • Alisa-Deng @DX Staff @DX Staff Monday, February 25, 2019 2:10 PM Reply

    Hello @mheikamp

    Could you please tell me the order number, then I can check for you.

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  • mheikamp Wednesday, March 20, 2019 11:41 PM Reply

    Ordernr 181124001046848981

    I received the followinf message on 2019 March 09.

    admin 2019-03-09 09:12:36

    Hi, we had checked that your package RP145393778CN was sent back to us, Please do not worry, as we have the following 2 solutions for you: 1. Replacement (we will resend the item(s) to you) 2. Refund (refund to your PayPal account or credit card directly)

    So Please refund to my Paypal account asap

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  • TheFoxOnTheMove Thursday, March 21, 2019 3:10 AM Reply

    Please check my order

    2018-12-31 11:05:28 Order Number: 181231100197910052

    left 2 messages, no answer, nothing

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  • Alisa-Deng @DX Staff @DX Staff Thursday, March 21, 2019 11:03 AM Reply


    I have reply your PM.

    Posts(1042) | Reviews | Tip post

  • Alisa-Deng @DX Staff @DX Staff Thursday, March 21, 2019 11:16 AM Reply

    Hi @TheFoxOnTheMove

    Your message have been replied, please check.

    Posts(1042) | Reviews | Tip post

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