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CHINESE NEW YEAR.

  • B0suxRedsux Friday, February 15, 2019 8:53 PM Reply

    i still have many outstanding orders, some sent but not received, and one still not sent. this is getting nerve wracking.

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  • desolder Top 10 Forum Poster Saturday, February 16, 2019 7:04 AM Reply

    How long ago did you order your stuff? Some stuff I ordered before Christmas just arrived two weeks ago. Chinese New Year is finally over so hopefully the backlogs will be cleared soon.

    What's up with the scrubbed LED driver IC markings?
    What are they trying to hide?

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  • masammut Saturday, February 16, 2019 8:57 PM Reply

    You are lucky - I ordered a phone with DHL Express shipping and they returned the phone back to the shipper!

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  • Alisa-Deng @DX Staff @DX Staff Wednesday, February 27, 2019 11:20 AM Reply

    Hi @All

    Sorry for Spring Festival holidays and the message backlog, so we can't reply you in time. Please don't worry, all of your issue is in process, we will try our best to solve your problem. Thanks for your patience and support.


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  • moremax Sunday, March 3, 2019 9:05 PM Reply

    Hi desolder, I thought I had to wait a long time. My order is dated 1/20/2019.

    They
    accepted the payment instantly but processing is still at hand. I
    requested for a status update. DX took 8 days to reply, telling me that
    two items were in backorder. Well, according to the stock info there
    are plenty (over 9k).


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  • desolder Top 10 Forum Poster Tuesday, March 5, 2019 2:25 AM Reply

    moremax, @Alisa-Deng may be able to check the status of your order. I'm just a customer like you.

    What's up with the scrubbed LED driver IC markings?
    What are they trying to hide?

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  • Alisa-Deng @DX Staff @DX Staff Thursday, March 7, 2019 11:46 AM Reply

    @moremax

    Could you please tell us the order number.

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  • moremax Thursday, March 7, 2019 4:03 PM Reply

    @Alisa-Deng

    Thank you for your concern.

    My order number is 190120100119155561

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  • moremax Saturday, March 16, 2019 3:54 AM Reply

    @Alisa-Deng

    eight day's and no reaction.

    guess you are very busy handling all the complaints.

    or am I just a less valuable customer

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