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Items shipped to wrong country?

  • edumm1 Thursday, February 07, 2019 12:36 AM Reply

    Hi,


    Some of the items for my order
    181218001052393080 was shipped with tracking RN208946943MY, but when I
    track the order with 17track.net display:


    "Malasia Pos Malaysia to Brasil Correios Brazil 2019-01-23 15:13Brazil, Item held by Customs Others"


    I have other items shipped but display for example:


    "Países Bajos PostNL International Mail to Bolivia 2019-01-22 14:27 The Item is processed at PostNL"


    DX Shipping options:

    State/Province: Cochabamba    

    Country/Region: BOLIVIA, PLURINATIONAL STATE OF   


    It seems that the items was shipped to the wrong country, Could you help me whit this issue please.


    Thank you.


    P.D. There is no ticket service??


    Posts(11) | Reviews | Tip post

  • Yolanda-du @DX Staff @DX Staff Monday, February 11, 2019 5:54 PM Reply

    [email protected]

    The destination country displayed on the 17track.net is Bolivia, is correct. please don't worry.

    If the package is lost on the way or returned to us after further investigation, we will arrange for a refund or replacement for you.

    Posts(156) | Reviews | Tip post

  • edumm1 Thursday, February 14, 2019 5:17 AM Reply

    Thank you,


    Once Brazil Post update track number status it displayed correct destination country. Thank you for your reply.

    Posts(11) | Reviews | Tip post

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