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Unable to make a refund request!

  • rupor Sunday, February 10, 2019 3:18 AM Reply

    Hi there,


    I have received a product and it's literally unusable. It's a caddy for laptops but it has no holes on the sides to screw a hard drive inside of it. So it's phisycally impossible to use. $10 wasted. 


    I am trying to find a place where I can submit my request to get a refund about this defective product, but can't find it. Every possible link I find leads to this page - https://help.dx.com/Customer/index.html and it has no option to submit a ticket about anything not very specific to what they have on that page. If I try to still use it it is said on the page that product url is incorrect and won't submit it anyway. 


    Is there a way a tubmit a request for a refund? Please help.


    Posts(2) | Reviews | Tip post

  • Yolanda-du @DX Staff @DX Staff Monday, February 11, 2019 5:20 PM Reply

    [email protected]

    Please provide the order number, we will check.

    Posts(148) | Reviews | Tip post

  • rupor Monday, February 11, 2019 9:16 PM Reply

    Order number 181016001093028190, item number is 491584. It's defective so I'd lik to get a refund for that. Thank you.

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