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No tracking info for more than 1 month

  • edumm1 Thursday, February 14, 2019 5:31 AM Reply

    Hi and thank you for your support,


    Tracking number RS201809829CH from order 181218001052393080 shows no info on 17track.net or Swiss Post web post.ch since 10/01/2019 17:21:40 date and time provided by DX.com "Shipments and Tracking" on order page displaying message:


    "Unfortunately your search was unsuccessful. The causes of this could be:
    - Consignment has not yet been handed over to Swiss Post or scanned.
    -
    Shipping dates back more than 180 days (public search) or 360 days
    (search for logged-in business customers with a billing relationship)
    - Typing error in the number"


    Could you help me with this issue please. Thank you.


    Posts(11) | Reviews | Tip post

  • edumm1 Wednesday, February 27, 2019 5:28 AM Reply

    Hi, Dx can help me with this issue please.

    Posts(11) | Reviews | Tip post

  • Alisa-Deng @DX Staff @DX Staff Thursday, March 21, 2019 6:44 PM Reply

    Hello @edumm1

    Upon further investigation, we found that your package with the tracking number RS201809829CH was abnormal, so we have to submit the question to our warehouse, it may need a week to get feedbacks , so please wait patiently.

    Posts(1062) | Reviews | Tip post

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