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Item received broken. Any help here?

  • smith83316844 Thursday, February 14, 2019 6:27 AM Reply

    I've received a mobile phone windshield holder and it's broken, so it's useless. I applied for a replacement and no answer so far. No one in DX is available, no answer to messages, Facebook or emails, so now...what? Did I lose my money?

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  • Alisa-Deng @DX Staff @DX Staff Monday, February 25, 2019 5:41 PM Reply

    Hello @smith83316844

    Could you please tell us the order number,m then we can check for you.

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  • smith83316844 Thursday, March 14, 2019 7:02 AM Reply

    Sure, the order number is 181211100190875911.

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  • Alisa-Deng @DX Staff @DX Staff Thursday, March 21, 2019 3:31 PM Reply

    @smith83316844

    Your message have been replied, if you have any question, you could ask in there.

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  • smith83316844 Thursday, March 21, 2019 11:22 PM Reply

    I do not find any other answer except for the one above. So I don't know what are you going to do about the issue.

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  • Alisa-Deng @DX Staff @DX Staff Friday, March 22, 2019 11:15 AM Reply

    @smith83316844

    Please login your account and check the message.

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  • smith83316844 Tuesday, March 26, 2019 5:12 AM Reply

    DXDX.jpgI've already done that and there are only the 3 same messages you posted here. Maybe I'm missing something?

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  • Alisa-Deng @DX Staff @DX Staff Tuesday, March 26, 2019 10:14 AM Reply

    @smith83316844

    But I didn't received any PM from you. Also please please login your
    account and reply the message, if you have any problems, you could ask
    in there, thanks for your cooperation.

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  • smith83316844 Wednesday, March 27, 2019 12:53 AM Reply

    Ok. I'll answer here in the forum and in private messages.


    I've received a mobile phone windshield holder and it's broken. The order number is 181211100190875911. If a pic is needed I'll upload it for you (I've uploaded a pic in the after sale claim, no answer).


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  • Alisa-Deng @DX Staff @DX Staff Wednesday, March 27, 2019 3:29 PM Reply

    @smith83316844

    If you have any problem for the product you received in your order, please ask in the order message, the seller will reply you.

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