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My Item has not shipped??

  • Opadiba Friday, February 15, 2019 8:03 AM Reply

    I see my payment of last Year went through for an item.  My Bank has confirmed the payment was sent out.  The item is stuck in shipping.  In the old system they would give me a shipping number 


    My order number is 181128100196238210 on 2018-11-28 19:18:06 

    I have left 4 messages on the system but no one has responded to them.  I usualy get some notice that the shipping has started by now.    


    The item is SKU:916505379   

    https://www.dx.com/p/USB-A4-LED-Ultra-Thin-Art-Facsimile-Drawing-Board-Light-Box-Tracing-Table-Pad-Artist-Copy-Desk-Night-Lighting-Draw-Stencil--White-Light-2065709


    Thank you for your help.  No one has responded to my messages.  Can someone please look into it.

    I have never had this happen before and I have ordered many times

    Regards 

    Rick Marmei


    Posts(7) | Reviews | Tip post

  • Opadiba Saturday, February 23, 2019 2:39 AM Reply

    I am waiting until they ship it right now.


    I ordered this on 28/11/2018


    It has been almost 3 months and it has not shipped???


    Please advise.  I check this site every day.  


    Posts(7) | Reviews | Tip post

  • Alisa-Deng @DX Staff @DX Staff Tuesday, February 26, 2019 2:08 PM Reply

    Hi @Opadiba

    I have ask our CS give priority to your  message, please check your message later.

    Posts(1047) | Reviews | Tip post

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