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Items after more than 3 weeks not send.

  • ttpool Monday, February 25, 2019 11:23 PM Reply

    Hello,


    My items are still not send (190208100142374828).

    Delivery time was 10 days. But waiting already 3 weeks for it to dispatch...


    I can not cancel somehow.


    Can you please update me? I had no response yet. Maybe it works trough the forum.


    Kind regards,


    Thijs

    Posts(11) | Reviews | Tip post

  • Alisa-Deng @DX Staff @DX Staff Tuesday, February 26, 2019 10:52 AM Reply

    Hi @ttpool

    I  have ask our CS to give priority to your message, please check it later.

    Posts(1042) | Reviews | Tip post

  • ttpool Tuesday, February 26, 2019 5:52 PM Reply

    They cancellled my order now and said i get an creditcard refund. Thing is I payed with ideal... how does this work?

    Posts(11) | Reviews | Tip post

  • Alisa-Deng @DX Staff @DX Staff Thursday, March 7, 2019 2:15 PM Reply

    @ttpool

    The money will be returned to your payment account.

    Posts(1042) | Reviews | Tip post

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