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I've been trying to complete a warranty claim.

  • S_Sonic Thursday, February 28, 2019 6:09 PM Reply

    Dear,


    I've been trying to complete a warranty claim for serveral months now

    I've bought a Umidigi A1 Pro (in august 2018) but it broke down. I've even returned the phone to your China depo by way of an RMA.

    Until today I have not received any comments from you, no refunds, no refunds of the shipping costs, nothing.

    Please solve this problem as soon as possible.


    Ordernr: 180806001012206733 (august 2018)

    Ticketnr. E630CE5324FC431D808386F12D3680B9


    Best Regards Stefan Post


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  • gasbag11 Top 10 Forum Poster Thursday, February 28, 2019 9:13 PM Reply

    7 months is a ridiculously long time to wait, even for DX. 


    @Alisa-Deng @Yolanda-du ^^

    NO! I don't know why DX screwed up the site so badly.
    Ask them.
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  • S_Sonic Sunday, March 3, 2019 2:52 AM Reply

    Hello Dx? Please?

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  • Yolanda-du @DX Staff @DX Staff Thursday, March 7, 2019 10:37 AM Reply

    [email protected]_Sonic

    Your Tiket has been replied, please pay attention to view.

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  • S_Sonic Thursday, March 7, 2019 1:32 PM Reply

    How do I get to my ticket? The old site doesn't work anymore.


    @Yolanda-du

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    post edited by S_Sonic on 3/7/2019 at 1:34 PM
  • Yolanda-du @DX Staff @DX Staff Thursday, March 7, 2019 1:49 PM Reply

    [email protected]_Sonic

    Please check your email .

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  • S_Sonic Thursday, March 14, 2019 6:34 PM Reply

    Hello @Yolanda-du

    I still havn't got an email :(

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  • Yolanda-du @DX Staff @DX Staff Thursday, March 21, 2019 3:25 PM Reply

    [email protected]_Sonic

    We have resend an email to you via the email "[email protected]". Please check your registered email address. Thank you

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  • S_Sonic Saturday, June 22, 2019 1:07 AM Reply

    Hello again..... It's now 3 months later, I've received my shipping costs refund but stil no repaired phone..


    I've received a new order number from DX but nothing happens?

    190404001053739707    4-4-2019 16:59    € 0,00    BackOrder


    Please, I am tired of waiting. Could you just refund the original phone costs or send a new one?


    @Yolanda-du

    @Alisa-Deng    


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  • Alisa-Deng @DX Staff @DX Staff Friday, June 28, 2019 9:49 AM Reply

    @S_Sonic, for your issue, I have contact you by PM, please check.


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