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Order 180929001073383075 form October never got to

  • Jeimssix Tuesday, March 5, 2019 1:02 AM Reply

    Hello!


    180929001073383075 I made order last October but nothing and you dont even reply to me? Always so far been happy client but now somethings wrong. 300 Dollars gone???? Most of the order was 12v booster which was unable to be transported via airplane but after that info on October nothing!?


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  • Jeimssix Tuesday, March 5, 2019 1:06 AM Reply

    "We’re writing to inform. you that the package LY201814914NL from your order 180929001073383075 has failed to pass the airline security check as it contains lithium batteries/knives or products that contain liquid which are now under extra scrutiny in world air cargo services. 

    We therefore have switched it to another delivery channel to ensure the order is sent to you as soon as possible. 

    Here is the new package tracking number RP052351078CN. 

    We will follow the package and strive to make sure the items reach you smoothly and safely. "



    This is from October 5th... But batteries still havent got

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  • Alisa-Deng @DX Staff @DX Staff Thursday, March 7, 2019 10:29 AM Reply

    Hi @Jeimssix

    We want to first confirm with you that which package you have not received. You can provide us the tracking number, or if the package do not have a tracking number, please offer us the SKU.

    Thanks for your help.

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  • Jeimssix Thursday, March 21, 2019 7:30 PM Reply

    Hi!


    Hi!


    2 different orders:


    "We’re writing to inform. you that the package RP052659218CN from your order 180929001073383075 has failed to pass the airline security check as it contains lithium batteries/knives or products that contain liquid which are now under extra scrutiny in world air cargo services. 

    We therefore have switched it to another delivery channel to ensure the order is sent to you as soon as possible. 

    Here is the new package tracking number RQ544193056MY. "


    And 


    "We’re writing to inform. you that the package LY201814914NL from your order 180929001073383075 has failed to pass the airline security check as it contains lithium batteries/knives or products that contain liquid which are now under extra scrutiny in world air cargo services. 

    We therefore have switched it to another delivery channel to ensure the order is sent to you as soon as possible. 

    Here is the new package tracking number RP052351078CN"


    Whats the status? Best wishes Toni

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  • Alisa-Deng @DX Staff @DX Staff Friday, March 22, 2019 11:39 AM Reply

    @Jeimssix

    For your order 180929001073383075, our CS will contact you, please check your mail box later.

    For your order 180929001073383075 , we found that the package RP052351078CN has been delivered successfully on 11/16/2018: https://t.17track.net/en#nums=RP052351078CN

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  • Jeimssix Friday, March 22, 2019 2:18 PM Reply

    Hi! Thanks for quick answer.


    For to make my self clear: all the below items are missing. 

    180929001073383075 was the original order and


    These are missing

    480557    Portable 68000mAh Mini Car Jump Starter Battery Charger    

    474409    XM-L T6 3-LED 4-Mode White Light 3000Lm Rechargeable Headlight (EU Plug)    

    Original Tracking number was  MY813360097MY



    170615    SingFire SF-522 800lm 3-Mode White Light Headlamp - Black (2*18650)    1    

    474409    XM-L T6 3-LED 4-Mode White Light 3000Lm Rechargeable Headlight (EU Plug)    2
    Original Tracking number was  MY813360098MY    



    13820    OEM 2*18650 Lithium Battery Charger (110V~240V AC)    2    

    55239    UltraFire WF-501B XM-LT6 1-Mode 510lm White LED Flashlight (1*18650)    2    

    170615    SingFire SF-522 800lm 3-Mode White Light Headlamp - Black (2*18650)    1    

    444144    CARKING 16800mAh Car Jump Starter Power Bank LED - Yellow + Black    1
    Original Tracking number was MY813360096MY    


    Best wishes Toni

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  • Alisa-Deng @DX Staff @DX Staff Wednesday, March 27, 2019 3:50 PM Reply

    @Jeimssix

    Your package was returned by failed to pass the security check, and we have refund to your payment account, please check your account a few days later to confirm the refund.

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