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Customer Service horrible

  • Nahue18 Thursday, March 14, 2019 2:27 PM Reply

    I have problems with 2 orders and nobody responds me on customer service , what is happenig!!!!!!!!!!!!!!!!!!!!

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  • Alisa-Deng @DX Staff @DX Staff Thursday, March 21, 2019 3:25 PM Reply

    Hi @Nahue18

    Could you please tell us the order number you have problem with.

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  • ejvdh Wednesday, July 31, 2019 7:32 PM Reply

    You're not alone. There just is no customer service. Nobody responds and submitting a complaint is impossible. Always throws up 'product URL error', no matter what url you fill in. 


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  • Alisa-Deng @DX Staff @DX Staff Friday, August 9, 2019 5:58 PM Reply

    @ejvdh Hi, sorry for any inconvenience, we are processing in chronological order, so what can we do for you, please tell us your order number?

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  • ejvdh Saturday, August 10, 2019 8:42 AM Reply

    order number 190514100195846291.


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  • Alisa-Deng @DX Staff @DX Staff Friday, August 23, 2019 5:57 PM Reply

    @ejvdh thanks, we've left message on your order interface, please check.

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  • Ferchomdp Wednesday, September 11, 2019 10:18 PM Reply

    I have a problem, and I don't get an answer.

    I made a purchase 2 months ago, and I haven't received it. The tracking number you inform. me does not correspond to my order.

    Please I need an answer !!!

    Order Number: 190715100135028468

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  • Alisa-Deng @DX Staff @DX Staff Monday, September 16, 2019 5:44 PM Reply

    @Ferchomdp, Hi, your package was shipped by the new transfer number 8589398075 (DHL), please check. We suggest you to just leave message on your order, so we can reply in time.

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