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Wireless charger simply burned!

  • tiagomachado Sunday, March 17, 2019 2:38 AM Reply

    I got one of those wireless charger from here (https://www.dx.com/p/fast-wireless-charger-stand-qi-charging-pad-for-samsung-iphone-8-iphone-x-black-2019463#.XI1BWihKiHs) and the product simply burned!!!


    How can I proced to get my money back?


    OBS: the device was connected to a decent and protected 5V power source so, it's for sure not a problem with my power supply.



    7389e838-72b8-4742-87dc-70216ee39048.jpg

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  • matrix-neo Moderator Tuesday, March 19, 2019 8:09 AM Reply

    contact DX here and submit a rma request

    Resistance is futile-give in to DX gadget craving!
    also a voluntary mod-be nice please!
    Have an enquiry? https://cs.dx.com/ticket/index


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  • Alisa-Deng @DX Staff @DX Staff Friday, March 22, 2019 10:42 AM Reply

    Hi @tiagomachado

    Could you please tell me the order number.

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  • tiagomachado Monday, March 25, 2019 8:35 PM Reply

    @matrix-neo,

    I tried every single menu of this link, but none of those are related to warranty. Is there a specific place for that?


    @Alisa-Deng,

    My order number is: 180401001047042620

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  • tiagomachado Monday, April 29, 2019 3:35 AM Reply

    any help?

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  • Alisa-Deng @DX Staff @DX Staff Friday, July 26, 2019 5:49 PM Reply

    @tiagomachado Hi, so may I ask when did you receive it, and please upload the video on wetransfer.com and give us the link here to download it, thanks for your cooperation.


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