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Order 181121001043069591 partially delivered

  • marciuz Thursday, March 21, 2019 3:45 PM Reply

    The item 491372 was shipped on december, trackin number not working, almost 4 months ago... how to get a rightful refound?

    Posts(3) | Reviews | Tip post

  • Alisa-Deng @DX Staff @DX Staff Thursday, March 21, 2019 5:18 PM Reply

    Hi @marciuz

    Upon further investigation, we found that your package with the tracking number RP117692095CN was abnormal, so we have to submit the question to our warehouse, it may need 1~2 weeks to get feedbacks , so please wait patiently.

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  • marciuz Tuesday, April 30, 2019 4:36 PM Reply

    Ok, I've waited patiently.

    Now I'd like to have the money back

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  • Alisa-Deng @DX Staff @DX Staff Thursday, May 9, 2019 10:19 AM Reply


    We still waiting the feedback, could you please wait more 3-5 working days.

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  • marciuz Friday, June 21, 2019 8:54 PM Reply

    Still no solution... since I'm not getting any refound, is still possible to have the item not received? A coupon for the same amout of money that you owe me?

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  • liangym @DX Staff @DX Staff Friday, June 28, 2019 9:37 AM Reply

    Hi @marciuz,

    For your issue, I have send a email to you, please check.

    Posts(37) | Reviews | Tip post

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