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Another Orders Stuck in Shipment Processing

  • jsilv Wednesday, April 3, 2019 7:47 AM Reply

    Dear sir,

    I have two orders in Shipment Processing for about 11 days.

    I sent messages to the sellers but they disregarded.

    I want to know what happened. How long that will last ?

    The orders are 190319100124744866 and 190319100137920378.

    Best regards

    PS: The Customer Service of DX is reachable only in this forum ? You must change that !

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  • Alisa-Deng @DX Staff @DX Staff Thursday, April 4, 2019 9:28 AM Reply

    Hi @jsilv

    Your message have been replied, please check.

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  • jsilv Friday, April 5, 2019 3:28 AM Reply

    Hi Alisa,

    I checked, one of the messages have been replied, and one order was shipped.

    But the other message haven't been, referenced to the order 190319100124744866.

    What can you say about ?


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  • Alisa-Deng @DX Staff @DX Staff Monday, April 8, 2019 11:04 AM Reply


    Your order 190319100124744866 have been  replied on 2019/4/3, please login your account and check.

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