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38 days...waiting for package to ship....

  • warhorse03826 Monday, April 8, 2019 9:20 AM Reply

    I've messaged the sellet many many many times. delivery time is
    supposed to be 7-18 days for every single item in my order. it has been
    over 38 since my order went into the "CK1 facility".


    if it's on the way, fine...it's dishonest to say "7-18 days". but I'd like to know where it is.


    I
    did get a phone call from fedex international about a package being
    delivered to a "joe" a few towns over from me...fedex international
    wouldn't tell me any other details.how did another package from DX being
    delivered to someone else get my phone number on it????


    Order Number:
    190223100164590657



    Tracking Number:RX879966077CN


    2019-03-01    10:46:10    InTransit    Processing in  CK1 facility on 2019-03-01 10:46    

    2019-03-01    01:49:02    SHENZHEN    Sent to CRI processing center.    

    2019-02-28    18:36:59    SHENZHEN    Item received by [SHENZHEN] Logistics Centre    

    2019-02-26    07:38:59    SHENZHEN    Item being sent to [SHENZHEN]  Logistics Centre    

    2019-02-26    06:24:59    SHENZHEN    Shipment information received    



    Posts(3) | Reviews | Tip post

  • Alisa-Deng @DX Staff @DX Staff Monday, April 8, 2019 10:42 AM Reply

    Hello @warhorse03826

    Your package was returned to us by failed to pass the security check, and we will refund to your payment account, please check your account a few days later.

    Posts(1042) | Reviews | Tip post

  • warhorse03826 Monday, April 8, 2019 1:02 PM Reply

    do you know what part of the order failed the security check, so I do not order it again?

    Posts(3) | Reviews | Tip post

  • Alisa-Deng @DX Staff @DX Staff Tuesday, April 23, 2019 9:36 AM Reply

    @warhorse03826

    We suggest you can order them separately to see which caused the problem.

    Posts(1042) | Reviews | Tip post

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