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Someone of staff DX can help me?

  • vinniciussilva Thursday, June 13, 2019 6:33 AM Reply

    Estou com um ticket aberto e não consigo respondê-lo. 
    Foi solicitado que eu fizesse um pagamento de 15 reais para reenviar alguns produtos que não recebi. Já fiz esse pagamento e gostaria de continuar resolvendo este problema. 
    Minha última resposta foi:


    A staff has responded to your request. And your action is required.   

    Caro cliente,

    Se prefere o reenvio, favor repagar 15 BRL para nossa conta paypal: [email protected] .

    Depois de pagar, favor nos informe, iremos ajudar reenviar.

    Atencisoamente,

    Isabel   

    To reply, please visit the following link:
    https://cs.dx.com/Ticket/Reply/53C7F643ABED4DBE9C4BA099E68B7E13    


    Aguardo um contato

    Obrigado


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  • Alisa-Deng @DX Staff @DX Staff Friday, June 14, 2019 2:16 PM Reply

    Hello @vinniciussilva

    Could you please tell us the order number.

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  • vinniciussilva Saturday, June 15, 2019 12:22 AM Reply

    Os itens que não recebi são:
    Pedido: 180812001018355494
    Item:
    852313882 (Kingston Digital USB 3.0 Hi-Speed Media Reader)

    Pedido: 180913001055448207
    Item: 
    563562 (RB T10 Mini Bluetooth V4.1 Wireless Headphone)
    498334 (Baseus MVP Elbow USB3.1 Type-C Cable, 2A USB-C Charger Fast Data Sync Charging Type-C Cable for Samsung Note 8 S8 Oneplus 1m/Red)
    569852 (HD Full Covered 3D Curved Tempered Glass Screen Protector For Samsung S8, S8 Plus Transparent/s8 plus)
    578734 (Baseus Sensitive Game Controller, Mobile Phone Gamepad, Clear Artifact PUGB Game Playing Auxiliary For Andrioid Phones)

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  • Alisa-Deng @DX Staff @DX Staff Saturday, June 15, 2019 9:39 AM Reply

    @vinniciussilva

    Ticket 53C7F643ABED4DBE9C4BA099E68B7E13 is for which order?

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  • vinniciussilva Saturday, June 15, 2019 8:52 PM Reply

    O ticket 53C7F643ABED4DBE9C4BA099E68B7E13 é sobre os produtos dos 2 pedidos que não foram entregues. 
    Vocês me solicitaram um pagamento de 15brl através do paypal, que já foi feito. Segue o comprovante.IMG-20190615-WA0010.jpg

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  • Alisa-Deng @DX Staff @DX Staff Monday, June 17, 2019 3:15 PM Reply

    @vinniciussilva

    It just only for one order, please confirm and tell us the order number.

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  • vinniciussilva Tuesday, June 18, 2019 7:57 AM Reply

    Pode ser o pedido 180913001055448207, mas tive problema com mais um item de uma outra compra também.

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  • Alisa-Deng @DX Staff @DX Staff Saturday, June 29, 2019 5:01 PM Reply

    @ vinniciussilva, for your issue, I have contact you by PM,please check.


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  • vinniciussilva Saturday, June 29, 2019 11:34 PM Reply

    PM?

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  • Rhandinho Monday, July 1, 2019 10:23 PM Reply

    PM = Private Message @vinniciussilva 


    check this link.

    https://club.dx.com/forums/accounts/MyPms.aspx?



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