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My order is not recognized by the service tracker

  • lipecoelho Thursday, May 2, 2019 11:28 PM Reply

    This is the log of my order:

    2019-04-26 06:12:20    

    Full Shipped

    2019-04-25 19:13:43    

    Shipment Processing    
    Order is being prepared for shipment.    

    2019-04-25 19:13:43    

    Payment Confirmed    
    Payment verified. Order is being processed.    

    2019-04-25 19:09:51    

    Pending Payment    
    Create order    

    Even after 4 days my order is untrackble by 17track or the service mail of Brazil.

    Someone can help me?

    Posts(3) | Reviews | Tip post

  • lipecoelho Friday, May 3, 2019 7:20 PM Reply

    My order number is: 190425100115314397

    Until this time it's at the same status: "Full Shipped"

    But not recognized by the service post.

    Posts(3) | Reviews | Tip post

  • lipecoelho Wednesday, May 8, 2019 11:03 PM Reply

    I finally understood my order shipment:

    When the track code of products sent to Brazil initiates with "LX" and ends with "BR" means that the

    track code only works when the package arrives in Brazil.

    Posts(3) | Reviews | Tip post

  • Alisa-Deng @DX Staff @DX Staff Thursday, May 9, 2019 9:44 AM Reply

    Hi @lipecoelho

    You can track your package in the below link: https://t.17track.net/en#nums=LX001490699BR

    Posts(1070) | Reviews | Tip post

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