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OVER SEVEN MONTHS WAITING FOR MY ORDER OR HELP.

  • Jh000 Monday, May 6, 2019 11:17 PM Reply

    Order # 180924001067902582 was placed back in September, 2018 The tracking number for 2 SKU's never EVER updated and does not say anything and needless to say, it's been 7 (SEVEN) months I am waiting for my order or any way to cancel it! 


    I can't even open a ticket because the freaking order DOES NOT APPEAR in "My Orders", just in "Historical Order", where there is ABSOLUTELY NO WAY to open a ticket. 


    I can't believe this is the way dealextreme expects to treat its customers, it is simply outrageous! 


    Please someone help me address this situation and deliver my order or offer a proper refund. 

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  • sheepish Top 10 Forum Poster Tuesday, May 7, 2019 8:15 AM Reply

    If you paid by credit card it may not be too late to do a chargeback.

    Remembering 30 years.
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  • Alisa-Deng @DX Staff @DX Staff Thursday, May 9, 2019 10:09 AM Reply

    Hello @Jh000

    Could you please tell which SKU you haven't received.

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  • Jh000 Friday, May 10, 2019 12:59 AM Reply

    Thank you for your response Alisa-Deng, I really really hope you can help me sort this out. 


    I did not receive SKUs # 420197 and 495855, both supposedly shipped on 10/26/2018 4:27:47 PM under tracking number # DX201819981BR (which as you can see, provide no clue about the actual status of the shipment). 


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  • Jh000 Friday, May 10, 2019 12:59 AM Reply

    Thank you for your response Alisa-Deng, I really really hope you can help me sort this out. 


    I did not receive SKUs # 420197 and 495855, both supposedly shipped on 10/26/2018 4:27:47 PM under tracking number # DX201819981BR (which as you can see, provide no clue about the actual status of the shipment). 


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  • Jh000 Wednesday, May 15, 2019 10:58 PM Reply

    Can I have an update on this?

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  • Jh000 Thursday, May 23, 2019 1:40 AM Reply

    I would appreciate some feedback on this, thank you.

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  • Jh000 Thursday, May 30, 2019 3:12 AM Reply

    Today marks 8 months since I placed the order that I never received. 

    Also, almost a month since I created this thread begging for assistance.


    I am gently asking again for help. 


    Please, either mail my order or give me a refund. Either way, please let me know. 

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  • Jh000 Thursday, June 6, 2019 3:59 AM Reply

    Today marks 8 months and 1 week since I placed the order that I never received. 

    Also, one month since I created this thread begging for assistance.


    I am gently asking again for help. 


    Please, either mail my order or give me a refund. Either way, please let me know. 


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  • sheepish Top 10 Forum Poster Thursday, June 6, 2019 7:59 AM Reply

    You're not helping yourself. I'm unsubscribing.

    Remembering 30 years.
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