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About split orders and multiple sellers

  • gabrielfin Thursday, May 9, 2019 9:08 AM Reply

    Hi! I haven't been on DX for a while, and I noticed that the checkout process is a bit different now.

    Previously, if I wanted to prevent my order from being split into multiple packages according to product availability, I just had to uncheck "Ship available items first" during the checkout process. That option doesn't exist anymore. Does that mean that orders are not split into multiple packages anymore?

    I also noticed that on the checkout page, products are grouped by seller. If I place an order with 2 products from 2 different sellers, are both products going to be shipped separately or in the same package?

    Thanks in advance for your reply.

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  • Alisa-Deng @DX Staff @DX Staff Thursday, May 9, 2019 11:43 AM Reply

    Hello @gabrielfin

    If you  order items from the seller----DX, your order just will be shipped in one package.

    If you place an order with 2 products from 2 different sellers, the products will be shipped separately.

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  • gabrielfin Friday, May 10, 2019 5:14 AM Reply

    Great! So there's no more order splitting unless the products are from different sellers.

    Thank you for your help!

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  • matrix-neo Moderator Sunday, May 12, 2019 8:06 PM Reply

    by different seller you mean different warehouses?

    if you purchase two items from different warehouses the order will automatically be split, i remember when if you attempted to add the item to your cart it would give you an error message

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  • cyclist Moderator Sunday, May 12, 2019 10:16 PM Reply

    matrix, do you know DX made a new website? ;)

    You can not have an order from different sellers in the same order, you can pay for everything at the same time, but orders from different sellers will be in separate orders.

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