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Seller sendt defective item, no solution.

  • OlsenBrian Wednesday, May 15, 2019 2:54 AM Reply


    order number: 190317100165426289


    The items delived but not working, seller is not responding made af video of the system not working since that no response. 


    Porduct Cotier 1080P HD POE


    TV-633H2/IP POE


    SKU: 495888


    And then i even got taxed with duties i created the case no progress in a month. (got the issuarnce on the order)

    case no: 4359



    I cannot send en mail or complain in the case og the tax case. I have no way of contacting you. 



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  • Alisa-Deng @DX Staff @DX Staff Wednesday, June 5, 2019 6:59 PM Reply

    @OlsenBrian, please don't worry, I have contacted my customer service representative colleague to handle your order, she'll leave message on your order interface as soon as possible.  


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  • OlsenBrian Saturday, June 29, 2019 12:19 AM Reply

    @Alisa-Deng please prioritize the case. 


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  • Alisa-Deng @DX Staff @DX Staff Saturday, June 29, 2019 5:23 PM Reply

    @OlsenBrian, we'll, I have urged my colleague to handle your order, she is on weekend holiday today, I'll feedback the situation on Monday. Have a nice weekend!


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