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How to prove to DX i am who i am?

  • chaosoto Wednesday, May 15, 2019 11:41 PM Reply

    I have been trying to make an order with DX. Problem is my billing address is in the USA and i am currently working in China and need it shipped to my Chinese address. I provided my passport and pictures of my Credit card and still got denied. Anyone know how i can prove that it isnt fraud? I even contacted my Credit card company and they are aware that i am shipping items to China while i am here.

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  • sheepish Top 10 Forum Poster Sunday, May 19, 2019 4:44 PM Reply

    I have been trying to make an order with DX.


    Ha ha ha ha ha plop. <-- Me laughing my head off.


    I have been trying to make an order with DX.


    Um, really? You're serious? Why!?


    I provided my passport and pictures of my Credit card...


    Oh. Well. Yeah. That actually explains a lot.

    Remembering 30 years.
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  • Alisa-Deng @DX Staff @DX Staff Tuesday, May 21, 2019 1:30 PM Reply

    Hello @chaosoto

    Could you please tell me the order  number, then we can check for you.

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  • chaosoto Wednesday, May 29, 2019 9:44 AM Reply

    @Alisa-Deng

    Order #190428100146174276

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  • Alisa-Deng @DX Staff @DX Staff Monday, June 10, 2019 10:46 AM Reply

    Hi @chaosoto

    you can re-order and then please  provide the correct ID information, that will be OK.

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