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Delay in Order

  • Prexige Sunday, May 19, 2019 11:58 PM Reply

    Order number 190430100139790869, made 2019-04-30, payment confirmed 2019-05-02.

    And still in the same status: Shipment Processing.

    The Delivery Time was supposed to be: 7-18 days, yet, it hasn't been sent till now.

    I'm trying to open a Dispute or Cancel my order but those option seems to be inexistant

    Posts(2) | Reviews | Tip post

  • Alisa-Deng @DX Staff @DX Staff Tuesday, May 21, 2019 5:41 PM Reply

     Hi, @Prexige, please don't worry, I have contacted my customer service  representative colleague to handle your order, she'll leave you message on your order interface as soon as possible.  Sometimes delays are usually caused by a backlog of packages, your purchase with DX is guaranteed. 

    Posts(1073) | Reviews | Tip post

    mod edited by Alisa-Deng on 5/21/2019 at 5:53 PM
  • breninho94 Wednesday, May 22, 2019 1:53 AM Reply

    Company thieves this DX, your money was already buddy, they'll wrap you up for many months until you give up your money.

    Captura de Tela 2019-05-21 às 14.43.27.png

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  • Prexige Monday, May 27, 2019 8:39 AM Reply

    Indeed Breninho, after this post the order 190430100139790869 simply disappeared from my Orders List. It's not even listed in the Old Ones. The funny stuff is that I can still track it down at the "Track Order" menu, but the product doens't exists anymore neither the seller.

    And since my order don't exist, I can't open a dispute or anything like that. Good job DX, really good job.

    Posts(2) | Reviews | Tip post

  • Alisa-Deng @DX Staff @DX Staff Tuesday, May 28, 2019 5:49 PM Reply

    @Prexige, Hi, please don't worry, as for your order 190430100139790869, our

    customer service colleague has already left message on your order interface, please check.

    Posts(1073) | Reviews | Tip post

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