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Can't ask for a refund/replacement on my order

  • brunodmjr Wednesday, June 26, 2019 4:29 AM Reply

    Order Number:190522100189773366


    The website simply don't let me ask for a refund or replacement.

    The message I was suposed to send:
    Not the product vendor said it was. I asked for the White Box with red stripe, that I know of sure that have a Realtek chip. Vendor sent me white box with blue stripe. It does not even come with the certificated and with no rubber earphone wires. If I wanted a non Realtek I could have bought it much cheaper. It is not Realtek, the phone have connection drops. The earphones are slow to pair, different of the i12 red striped box, i have one. Since the vendor lied to me, even answered me confirming it was the red stripe, I want a refund or the correct version sent to me. I will not pay for the shipping on the return of the goods, since it is not my fault. I bought the product fair and square.

    Screenshot_33.png

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    post edited by brunodmjr on 6/26/2019 at 4:31 AM
  • gasbag11 Top 10 Forum Poster Thursday, June 27, 2019 3:41 AM Reply

    @Alisa-Deng ^^

    NO! I don't know why DX screwed up the site so badly.
    Ask them.
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  • brunodmjr Friday, June 28, 2019 3:27 AM Reply

    @Alisa-Deng, can you help me?

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  • Alisa-Deng @DX Staff @DX Staff Saturday, June 29, 2019 5:25 PM Reply

    @brunodmjr Hi, my colleague has already left message on your order interface, please check.


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