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My order / parcel did not reach the destination

  • Marcelo1978 Tuesday, July 23, 2019 8:40 AM Reply

    I have not received the order number: 180825001034134785, it was shipped under the tracking number RX623172190CH, on 08/28/2018, but have never reached me.

    I have already opened a complain, but following link is also not working:
    https://cs.dx.com/Ticket/Reply/9F2E3F7EA0924C1BA2AEAD2C4B6D9627

    Item(s)                     

    452451    Xiaomi Sports Bluetooth V4.1 Earhook In-Ear Headset - Black


    Last message from DX:

    We're glad to inform. you that your order 180825001034134785 has just been fulfilled and shipped on [ Tuesday, 27 November 2018 10:54 ].It's now on the way to your destination. RX623172190CH (same tracking number)

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  • Alisa-Deng @DX Staff @DX Staff Tuesday, July 23, 2019 5:12 PM Reply

    @Marcelo1978, Hi, for your issue, I have contact you by PM, please check


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  • dfshdhershthdht Tuesday, July 23, 2019 9:36 PM Reply

    I have a problem, the seller gives me the money back and now I can't access my account.

    i need help. please 

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  • Alisa-Deng @DX Staff @DX Staff Saturday, July 27, 2019 5:18 PM Reply

    @dfshdhershthdht  Hi, could you please tell us your order number, so that we can help you better?

    And if you can, please just leave message on your order interface, our colleague will reply to you as soon as possible.


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