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Order paid, but not visible

  • Thamell Wednesday, July 24, 2019 9:12 PM Reply

    Hello,


    Ik would like to know why I can't see my orders? All of my orders that I previously did are gone, including the one I paid for, but is not delivered yet.



    Your order 190616100155663367 has been dispatched.

    Tracking No is. RV104125281CN; 

    Order status: Full Shipped


    Thanks,


    T


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  • Alisa-Deng @DX Staff @DX Staff Saturday, July 27, 2019 5:05 PM Reply

    @Thamell Hi, that's strange, we can find your order. Please try to refresh the website or re login.

     And sorry for the system display mistake, your package is not shipped yet, SKU 537065 from your order is stopped, so would you mind we Delete and refund the SKU 537065 which is stopped, ship the others?


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  • Thamell Monday, July 29, 2019 6:58 PM Reply

    Yes, a delete and refund for SKU.537065 is fine, thanks.

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  • Thamell Wednesday, July 31, 2019 11:45 PM Reply

    I would like to have an answer, or I will refund my money through Paypal.

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  • Thamell Monday, August 5, 2019 8:35 PM Reply

    Can I please have a reaction?


    Sincerely,


    T

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  • cyclist Moderator Thursday, August 8, 2019 2:39 AM Reply

    @Alisa-Deng

    Flashlight issues~https://tinyurl.com/bw2d3pd
    DX Return Policy/Warranty~https://tinyurl.com/yb7dpg3s
    New customers read this ~ http://tinyurl.com/3kcyfqm
    Tracking site ~ http://www.17track.net/en
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