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Order missing, delivered to wrong address???!!!

  • MilanG67 Tuesday, August 20, 2019 11:37 PM Reply

    TO: DealeXtreme Support


    Hi. I have issues with some of my orders completely disappearing from "My Orders" list.

    But, that's not the main problem because I have email confirmations from where I used tracking numbers to track my order's status.


    However, there is a problem with one of my orders.


    It says that it's not found/it's nonexistent..but, on one tracking website (https://www.parcelmonitor.com/track-it-online/) I can see that order is marked as delivered to "Amsterdam, Government of Amsterdam, North Holland, Netherlands" at "09 AUG 2018".


    Order details:

    - order created at: 7/30/2019 04:16 PM

    - order number: 190730100152906967

    - tracking number: RS901023489CH

    - product name: DOOGEE N10 5.84 inch Octa-core 3GB RAM 32GB ROM Android 8.1 Smartphone 16.0MP+13.0MP Rear Cameras 3360mAh Cell Phone

    - product ID: 2616408

    - grand total: €70.49


    Any kind of help would be greatly appreciated.


    P.S. Shipping details are okay, my second order was delivered correctly today..but I was able to track that order all the way through.


    Thanks,

    Milan.


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  • Alisa-Deng @DX Staff @DX Staff Friday, August 23, 2019 5:20 PM Reply

    @MilanG67 Hi, for your issue, I have already left message on your order interface, please check.


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  • MilanG67 Friday, August 23, 2019 6:41 PM Reply

    @Alisa-Deng Hi. Thank you for your reply. Sorry, but I can't find any message. Also, some of my orders are missing, both on the website and within the app...maybe that's why I can't find your message.

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  • MilanG67 Saturday, August 24, 2019 2:25 AM Reply

    Also, I've just noticed that there are reviews posted in my name for these two products that were missing from the orders list?!
    I did get one, but the phone I ordered still says it's delivered to some totally different addres/country.

    Can anyone tell me what's going on here?!

    Posts(16) | Reviews | Tip post

  • MilanG67 Thursday, August 29, 2019 9:03 PM Reply

    TO: DealeXtreme Support

    Will anyone even try to explain this or help me get my money back?!

    Posts(16) | Reviews | Tip post

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