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WTF do you need to do to get a REFUND?

  • alang51 Monday, September 2, 2019 4:48 PM Reply

    WTF do you need to do to get a REFUND?


    No delivery of goods.


    Now refuse to refund.


    Is this place just a big SCAM?

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  • MilanG67 Monday, September 2, 2019 7:15 PM Reply

    Well, I had good experience number of times in the past, but I'm just not sure anymore.

    Last time, I spent 70€ and my order was delivered to some random country, reviews were places by god knows who and how, and there's no support or refund of any kind.

    So, yeah, I would HIGHLY advice caution!

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    post edited by MilanG67 on 9/2/2019 at 7:17 PM
  • MilanG67 Monday, September 2, 2019 7:16 PM Reply

    P.S. If you're interested what exactly happened or want more info, here's the tread link: http://club.dx.com/forums/forums.dx/threadid.1489182

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  • Alisa-Deng @DX Staff @DX Staff Saturday, September 7, 2019 5:31 PM Reply

    @alang51 Hi, could you please tell us your order number and the specific question, so that we can help you better?


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  • Alisa-Deng @DX Staff @DX Staff Saturday, September 7, 2019 5:33 PM Reply

    @MilanG67, Hi, sorry for any inconvenience caused. Is there anything we can help?

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  • MilanG67 Saturday, September 7, 2019 5:39 PM Reply

    Here's the tread link: http://club.dx.com/forums/forums.dx/threadid.1489182

    And message:

    "

    Hi. I have issues with some of my orders completely disappearing from "My Orders" list.

    But, that's not the main problem because I have email confirmations from where I used tracking numbers to track my order's status.


    However, there is a problem with one of my orders.


    It says that it's not found/it's nonexistent..but, on one tracking website (https://www.parcelmonitor.com/track-it-online/) I can see that order is marked as delivered to "Amsterdam, Government of Amsterdam, North Holland, Netherlands" at "09 AUG 2018".


    Order details:

    - order created at: 7/30/2019 04:16 PM

    - order number: 190730100152906967

    - tracking number: RS901023489CH

    - product name: DOOGEE N10 5.84 inch Octa-core 3GB RAM 32GB ROM Android 8.1 Smartphone 16.0MP+13.0MP Rear Cameras 3360mAh Cell Phone

    - product ID: 2616408

    - grand total: €70.49


    Any kind of help would be greatly appreciated.


    P.S. Shipping details are okay, my second order was delivered correctly today..but I was able to track that order all the way through.


    Also, I've just noticed that there are reviews posted in my name for these two products that were missing from the orders list?!
    I did get one, but the phone I ordered still says it's delivered to some totally different addres/country.

    Can anyone tell me what's going on here?!

    Thanks,

    Milan."

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  • Alisa-Deng @DX Staff @DX Staff Saturday, September 7, 2019 5:48 PM Reply

    @MilanG67, Hi, for your order 190730100152906967, we are sorry to inform. you that SKU 2015860 is stopped, we suggest you can order other similar item, please just tell us the new SKU number, thanks for your support and understanding in advance.

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  • MilanG67 Saturday, September 7, 2019 5:55 PM Reply

    Yeah, I also noticed that the product itself is no longer available.

    Here's the similar item: SKU 1106463 (It's almost the same price, with a bit lower specs)

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  • MilanG67 Saturday, September 7, 2019 6:43 PM Reply

    Or, SKU:1106461 (same product, different color)

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  • MilanG67 Saturday, September 7, 2019 9:30 PM Reply

    @Alisa-Deng So, what happens next?!

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