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Status Packaging

  • joemamma Wednesday, August 5, 2009 4:11 AM Reply
    Hello I have a problem are more than 1 week, the status Packaging not changed
    is this normal?

    sorry use google translate

    auf deutsch

    Hallo ich hab ein problem seid über 1 woche hat sich der status Packaging nicht geändert
    ist das normal?
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  • xtc43 Wednesday, August 5, 2009 4:49 AM Reply
    Hello,

    I have the same problem with one of my order.
    I hope we'll have a very nice and beautiful package at least...

    I don't know what's going wrong with DX but currently only 2 status seem availabe: "waiting for supplier" and "packaging"... Many customers complain about this and I already cancel orders because of this.

    If someone know the reason, please let us know.
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  • funtomas Wednesday, August 5, 2009 6:13 AM Reply
    same problem

    last week all 7 days status: Order Received - in stock
    now 4 days status: Packaging
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  • DDN84 Wednesday, August 5, 2009 8:15 AM Reply
    I am in similar situation: I made an order on July 31st, status changed to "packaging" the next day and it's still the SAME as of today, August 5 :/

    I think DX is experiencing some problems with their shipments, which is unusual and hopefully will be resolved soon.

    Lucky I don't need the items urgently :]
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  • entropy23 Wednesday, August 5, 2009 8:39 AM Reply
    I also had an order in "packaging" very long, yesterday it changed to shipping...

    I'd say their packaging crew is overloaded with work or on strike or vacation or something.

    But then again, I had requested extra complicated packaging for my order (well, only extra bubblewrap). If that worked, it might well be worth the extra wait.
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  • tim3k Wednesday, August 5, 2009 9:26 AM Reply
    Same here!

    My first order that I made a month ago was ok, already delivered, and the next one is still pending - first with status "Order received - in stock", after I sent a CSE ticket I got the following answer:

    "Hello T..,
    Apologies for delay caused by unstable market supply. Your order will be shipped within these two days time. We will send you a shipment notification e-mail once it has been shipped."

    Right after the responce the status changed to "Packaging" - now for a week. Seems they just changed the status without doing anything =(

    I ordered a couple of 18650 batteries, a plastic box for them and a jet lighter - I suppose it takes 1 minute to pack it, not a week. Looks like DX really has some troubles with a package team.
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    post edited by tim3k on 8/5/2009 at 9:30 AM
  • LAL Moderator Wednesday, August 5, 2009 11:15 AM Reply
    unstable market supply?

    It is the first time I read such an official statement from DX Stuff.
    Buy, why is so unstable the supply chain?
    Forum Mod - *not* DX™ Staff
    ******* Forum Rules: http://dxurl.com/RX4j *******
    How to contact DX --> https://cs.dx.com

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  • D1rkD Wednesday, August 5, 2009 11:18 AM Reply
    I have the same problem i ordered my stuff on July 28 it is now August 5 and still waiting for supplier. What's going on?
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  • DDN84 Wednesday, August 5, 2009 11:35 AM Reply
    @D1rkD

    "waiting for supplier" is DIFFERENT and it is NORMAL as the majority of items on DX are not "in stock"; some unpopular items can take weeks to get from DX's suppliers.
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  • tim3k Wednesday, August 5, 2009 11:53 AM Reply
    What I don't get is why do they act like a drug dealer that got your money?
    I mean the reply "we are sorry, but your order is still waiting for supplier" is quite normal and reasonable as opposed to "we will send your order next days" and then keeping the status "received" and "packaging" for ages =)
    Anyway, DX is DX, even if I say myself "this is the last time I deal with it", as soon as I get what I was waiting so long I feel strong necessity to look for some more new gadgets =)
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