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Store Credit question

  • fichoficho Tuesday, November 24, 2009 2:00 AM Reply
    I followed the procedure for using store credit. First I paid for the whole order, then I sent the "store credit" contact form saying that I want to use store credit to pay for a part of my order (meaning they should make a refund in the same amount of store credit).

    Now the order is already packaging and still no response to my CSE store credit submitted form.

    If they ship the order too soon, does that mean the store credit won`t be refunded?
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  • no0ne Tuesday, November 24, 2009 2:21 AM Reply
    They will refund whether it has shipped or not, the time limit (set by paypal) for partial refund is 45 days from purchase date.

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  • Gusiway Monday, May 20, 2013 3:14 AM Reply
    I have new credits in the account but not how they are used,
    I wonder how puedos use to make a new purchase.
    Orders numbers are:

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  • Happyvicky @DX Staff @DX Staff Tuesday, May 21, 2013 1:38 AM Reply
    I'll have my maternity leave from next week(my baby will be born in a mo
    nth), and I may be back to office a
    round mid-December.
    If you have anything to query, please contact Maye_Tao.
    Thank you. :)

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  • sdubra Monday, March 4, 2019 6:46 AM Reply


    I have more than enough in my store credit, but when need to pay no option to use store credit? Please for assistance ! Order190223100146089324



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  • Alisa-Deng @DX Staff @DX Staff Thursday, March 7, 2019 1:40 PM Reply

    Hi @sdubra

    If you want to use SC to pay, the order total balance must equal to or less than the SC balance in your account, or else there is no Store Credit payment option. Also please note that you just can use the SC to make a full payment  for the order, can't use SC to make a partial payment.

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