* Listening volume is not loud enough.
* Did not include the other 2 exchangeable covers.
* Packaging was weak, it came is a plastic ziplock bag.
* User manual is hard to read, the print is too small.
The biggest drawback is the volume. The volume to hear the caller is not very loud. In the car, it is difficult to hear the entire conversation. Because of this, it renders the headset virtually useless. I have to give the headset 2 stars overall.
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