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Subscribed to newsletter no giftcard after a month

  • Happyvicky @DX Staff @DX Staff Monday, June 13, 2016 10:42 AM Reply

    @Grijan

    Sorry,I am a little late as I didn't work during our Dragon Boat Festival from Jun.9th to Jun.11th.

    I've reported your problem to our manager.

    It seems the time of gift card releasing changed.

    I have to confirm first.

    Please wait patiently.


    I'll have my maternity leave from next week(my baby will be born in a mo
    nth), and I may be back to office a
    round mid-December.
    If you have anything to query, please contact Maye_Tao.
    Thank you. :)

    Posts(7247) | Reviews | Tip post

  • Happyvicky @DX Staff @DX Staff Tuesday, June 14, 2016 2:54 PM Reply

    @Grijan

    It has been confirmed that the 3USD gift card for June was just released today, this was due to our related staff didn't do it in a timely manner. Please check your email box. 

    Please don't worry. The next monthly gift cards for will be released on the last day of each month. Anything else, please get back to me soon.


    I'll have my maternity leave from next week(my baby will be born in a mo
    nth), and I may be back to office a
    round mid-December.
    If you have anything to query, please contact Maye_Tao.
    Thank you. :)

    Posts(7247) | Reviews | Tip post

  • Grijan Wednesday, June 15, 2016 11:47 AM Reply

    Thanks, Happyvicky. I have received my June gift card today. Also, for the record, i have closed a ticket I had open on the matter. By the way: the support staff assigned to my ticket asked me an screenshot to prove I had not received the ticket, go figure...

    Posts(23) | Reviews | Tip post

  • sheepish Top 10 Forum Poster Wednesday, June 15, 2016 3:30 PM Reply

    By the way: the support staff assigned to my ticket asked me an
    screenshot to prove I had not received the ticket, go figure...


    My initial thought is that they asked you to prove a universal negative, but maybe not. Since it's a gift card you could take screen shots of your gift cards and your used gift cards. It wouldn't have expired, but you could throw that one in as well. But all of those the staff member should have had access to. More training needed!

    Remembering 30 years.
    Posts(24946) | Reviews | Tip post

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