DX  » Community » Forums
«See all threads (in General Discussions)
General Discussions

My DX.com account was deleted

  • ngnht Thursday, November 29, 2018 11:49 PM Reply

    Hello, @Alisa-Deng

    Are there any updates?

    Yesterday I've somehow managed to log into my previous account through my phone, probably due to site bugs, but couldn't post anything anywhere.

    If the information it showed me was correct, my order  was still in shipment processing stage, I made more screenshots and downloaded an invoice.pdf; couldn't find a way to cancel my order, though.

    Now I can't get back into that account anymore.

    Posts(9) | Reviews | Tip post

    post edited by ngnht on 11/29/2018 at 11:51 PM
  • ngnht Monday, December 3, 2018 7:59 AM Reply


    Is any information available? Anything? Order status? Is it already shipped? Refund/cancellation possibility? Expected date of arrival maybe?

    Posts(9) | Reviews | Tip post

  • ngnht Wednesday, December 5, 2018 3:00 PM Reply

    Got in contact with an incredibly helpful DX consultant at Facebook - they did everything they could, understood the nature of my issue and tried involving IT division to do something about my accounts.

    They couldn't fix my account, but I got order information and tracking number - the item has been shipped just recently. Currently on standby.

    Posts(9) | Reviews | Tip post

  • Alisa-Deng @DX Staff @DX Staff Saturday, December 8, 2018 2:56 PM Reply


    Your order was shipped on 2018/11/29 with a tracking number RP114997297CN.

    Posts(1078) | Reviews | Tip post

  • ngnht Saturday, December 8, 2018 3:50 PM Reply


    Thanks for responding.

    Yes, I already got the information from a consultant at Facebook.

    Can't wait for the order to arrive.

    Posts(9) | Reviews | Tip post

Page 2 of 2
Go to Page:
«Reply to this thread (in General Discussions)
General Discussions



* 50 characters max


Please note: HTML codes are not allowed anywhere on this page (otherwise you will see an error).

Please note that DealExtreme Forums are not a sales or product support board. While we do constantly participate in this forum, please contact us via support ticket for a guaranteed fast response. We make every effort to make the quickest replies.

DX Everywhere