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torch came without a battery and missing item

  • baaaonguyen Thursday, December 12, 2013 10:24 AM Reply
    purchased SKU:961262641 on the 30th of November and it only just came today and sadly, missing a 14500 battery which was supposed to be included.

    also purchased SKU:961027318 which did not arrive.
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  • Voriki Top 10 Forum Poster Thursday, December 12, 2013 10:26 AM Reply
    Please note that DealExtreme Forums are not a sales or product support board. While we do constantly participate in this forum, please contact us via support ticket for a guaranteed fast response. We make every effort to make the quickest replies.

    Doesn't take a genius to know that this doesn't belong on a customer forum and especially not in 'Notices & News'
    Doesn't take a genius eithet that when making a new thread and the above message is clearly posted right next to the area where you're writing, perhaps you should stop writing and try a different method.
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  • ozOzo Top 10 Forum Poster Thursday, December 12, 2013 10:44 AM Reply
    8 working days is a little slow for Toll Express but not bad for this time of year. You certainly should have got a 14500 in the package, contact DX on this ticket: https://cs.dx.com/Ticket/Check/Aftersales.Missing

    If SKU:961027318 has not been confiscated by AU Custons already, it almost certainly will be. You should know better than to try to bring it into Australia... But then DX should not have it in AU Direct site. @Michelle1225

    If it hasn't been shipped yet (which I doubt) baaaonguyen, you should cancel it.
    Worldwide 4G bands list:
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  • Voriki Top 10 Forum Poster Thursday, December 12, 2013 4:43 PM Reply
    It's already removed from AU Direct, why do items constantly get removed?
    First put them SOLD OUT and only remove them after a couple of months, at least let those who have already have them in active orders give a way to acces the information for reference.
    It's SKU27318 on the main site.
    Also the main site still features the link to AU Direct which is nox inexistant.

    @Michelle1225
    Assume it did get confiscated for several customers because we all know that BB guns are a big NO NO in Australia, what should happen?
    One way, we all know that a customer is responsible for customs and making surte it's legal to ship to their country, on the other hand DX shipped SKU961027318 only to Australia and in that way encouraged people to buy it, also making them believe it's legal to buy them.
    So are those people elligible for a refund, or does DX continue the policy that a customer is responsible for AU customs?

    I reported SKU27318 to communicate that they should remove the AU Direct button, I want to be back in Fault Finders next month :D
    unhappy and grumpy about DX
    Why I'm (temporary) back on the forums:
    http://club.dx.com/forums/forums.dx/threadid.1447763
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  • baaaonguyen Thursday, December 12, 2013 5:03 PM Reply
    so what can i do now"
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  • Voriki Top 10 Forum Poster Thursday, December 12, 2013 5:20 PM Reply
    Obviously open a missing items for one(really, the implication that you had to open a support ticket wasn't enough for you?), and wait for an answer by Michelle for the other...
    unhappy and grumpy about DX
    Why I'm (temporary) back on the forums:
    http://club.dx.com/forums/forums.dx/threadid.1447763
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  • sukicai @DX Staff @DX Staff Friday, December 13, 2013 6:45 PM Reply
    @baaaonguyen
    Sorry for all inconvenience caused for you.
    We have created a new order 131213001046016852 for SKU:961262641.
    As for SKU:961027318, it will be sent tommorrow.
    Don't worry, our customer service staff will follow it.
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  • ozOzo Top 10 Forum Poster Friday, December 13, 2013 7:49 PM Reply
    @Baaaonguyen
    DX already have your money. If you have any nous, you will cancel the order before they ship it. You lose that money unless by some fluke it gets through Customs.

    @sukicai
    Even if you had not read previous posts in this thread, you and DX are well aware that replica handguns and most lasers are illegal imports into Australia. If not, you should not be working in this department.
    What you are saying is that if someone is stupid enough to order something that you know will most likely be confiscated by Customs, you are quite prepared to take his money and ship it! Nice. My estimation of DX and the people they hire just went down several notches!
    Worldwide 4G bands list:
    http://en.wikipedia.org/
    wiki/List_of_LTE_networks
    Worldwide 3G bands list:
    https://en.wikipedia.org/
    wiki/List_of_UMTS_networks
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