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Defective item and reshipping via AUD.DX

  • yes8s Saturday, January 4, 2014 4:44 PM Reply
    @Michelle1225

    I purchased this quadcopter (SKU: 961238853) last month and received it on the 19th December. It was working fine but a few days ago one of the motors just stopped working/spinning. I've just created a ticket but I had a couple of questions about the process.

    1. Will the return shipping cost be refunded. I estimate it will cost about $10AUD for the cheapest postage option to the NSW address mentioned on the help page.
    2. Will the replacement item be sent via TOLL again as it was quite quick shipping once it left the warehouse.
    3. How long does the RMA process usually take?

    Thanks
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  • yes8s Saturday, January 4, 2014 4:47 PM Reply
    Not sure if you need it but the order number was 131208132013385306.
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  • sukicai @DX Staff @DX Staff Monday, January 6, 2014 3:18 PM Reply
    Hi ,thanks for your message.
    Our customer service have replied to you, please follow up your ticket.
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  • yes8s Monday, January 20, 2014 5:30 PM Reply
    @sukicai

    Hi Suki,

    Can you please give me an update on this RMA?

    It's been over 10 days and I've heard nothing since you closed the ticket and promised expeditied shipping. I cannot check the new order myself and I've not yet received any notice that it has even shipped.

    FYI
    Original Order number was :
    131208132013385306

    Ticket number:
    71ACDFE216724AE5B1F652FC0AB41BB1

    New order number for the replacement:
    140109132014158099
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    post edited by yes8s on 1/20/2014 at 5:33 PM
  • sukicai @DX Staff @DX Staff Tuesday, January 21, 2014 11:27 AM Reply
    @yes8s
    Sorry for all inconvenience caused for you.
    I have checked your order140109132014158099, your package was shipped on 1/20/2014 with tracking number 556015690650.
    You can track the details in the link below frequently to get updated news:
    http://www.tollgroup.com/toll-global-express-track-trace?cn=#Tracking#
    But sometimes the website doesn't update the information in time, please understand. And if you can't track it at present, it is normal, the post office doesn't put the tracking number into the system in time, just try again a few days later.
    Don't worry, our customer service will follow up your package.

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