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Delivery missing

  • schlo4260 Saturday, April 26, 2014 7:58 PM Reply
    in 1914 I placed 3 orders, one has been deliverd to my adress ion Germany two have returned to DX.
    One of those have been reshied after I payed additional shipping cost and I received that shipment.
    I canceled the other Order - the mony returned minuc shiping cost to paypal -
    If I don´t know why those deliveries were not delivered I will not order anymore from DX.

    The years before I have not had any problems.
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  • Drag0nDem0n Sunday, April 27, 2014 10:32 PM Reply
    in 1914 :p
    Het Nederlandse DX Forum > http://bit.ly/DxForumNL
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    post edited by Drag0nDem0n on 4/27/2014 at 10:33 PM
  • Smile2014 @DX Staff @DX Staff Tuesday, April 29, 2014 3:54 PM Reply

    Sorry to hear this news.
    Can you tell us your order number and SKU? And let us know the problem details.
    Then we will help you check the orders and confirm the problem.
    After we confirm the problem, we would solve this problem as soon as possible.
    Look forward to your reply.

    Best Regards
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  • schlo4260 Tuesday, April 29, 2014 4:44 PM Reply
    The Order 131213001045299573 was not delivered,
    after delivery request DX told me I should still wait longer. Finally it was returned to DX and again shiped s. 140221001013882551 SKU 57007 after I payed additional 6 USD shiping cost.

    The same was with Order 140216001071645424 SKU 241738, I have refrained from a new delivery and returned my mony minus 4 USD shipping cost.

    Your prompt to wait longer for the delivery, caused the payback period to expire at paypal.

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  • Yangjia Tuesday, April 29, 2014 6:24 PM Reply
    After check you order#131213001045299573 was returned for unexpected reason from your country. The order#140221001013882551 also returned from your country. Usually packages returned because of the customs and post office and the local office and address. So before placing a order, customers may confirm the address, and check your local law and see if the products that you bought from us are not allowed to be imported. If the package returned from the destination, we will deduct the shipping fee. Sorry for the inconvenience caused.
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  • cyclist Moderator Tuesday, April 29, 2014 7:26 PM Reply
    You need to get a Staff Badge.
    Flashlight issues~https://tinyurl.com/bw2d3pd
    DX Return Policy/Warranty~https://tinyurl.com/yb7dpg3s
    New customers read this ~ http://tinyurl.com/3kcyfqm
    Tracking site ~ http://www.17track.net/en
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  • Jharyconel Thursday, May 8, 2014 11:48 PM Reply
    I Wait for Order# 140422001046205399 what is wrong?
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  • LAL Moderator Saturday, May 10, 2014 12:18 AM Reply
    @Jharyconel - contact dx staff vía ticket

    Forum Mod - *not* DX™ Staff
    ******* Forum Rules: http://dxurl.com/RX4j *******
    How to contact DX --> https://cs.dx.com

    O homem comum fala, o sábio escuta, o tolo discute, o babaca insulta
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  • schlo4260 Saturday, May 10, 2014 3:49 PM Reply
    I often ordered at DX and my Adress did not change, so there can´t be the problem.

    What do you mean wenh you wrote me :
    I Wait for Order# 140422001046205399 what is wrong?

    Do you stelle xpect me to do something??? What ??

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  • Yangjia Wednesday, May 14, 2014 5:53 PM Reply

    It seems that you did not submit the ticket via our customer service system, I just checked your order history and noticed that one of your order#140422001046205399 was shipped on 4/25/2014 by ChinaPost, it was still in transit. Please wait for afew days.

    Dx customer service
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