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First purchase

  • LeCarvalhoS Friday, May 2, 2014 1:58 AM Reply
    Good evening, team Deal Extreme!
    First I would like to report my immense disappointment for with my first purchase on the site . I have done several other purchases of similar sites , but it is the first time I come across this situation .
    Find that the stock is empty after completion of my payment , and demonstrate a total lack of control and management , undertakes the seriousness of service .
    Had a considerable amount of my credit card retained for choosing the site to make this purchase .

    In practical lines , how can we alleviate this situation? What website can intervene in this condition ?
    I saw that there are similar adverts in my product. All are from the same seller ? All are exhausted ? Also because this information is not reported in other ads . To review it !

    I would like the resolution of the matter is effected by modification with a product of equal configuration. Still like the submission to be made ​​by the fastest shipping to my address .
    Now, try contacting the Web site for problem resolution, and customer service is down.

    I look back !
    Leonardo de Carvalho
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  • LAL Moderator Friday, May 2, 2014 2:07 AM Reply
    Forum Mod - *not* DX™ Staff
    ******* Forum Rules: http://dxurl.com/RX4j *******
    How to contact DX --> https://cs.dx.com

    O homem comum fala, o sábio escuta, o tolo discute, o babaca insulta
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  • LeCarvalhoS Friday, May 2, 2014 2:19 AM Reply
    The number of the application in question is 140420001032649103.
    The payment was made, checked and verified. Only then discovered that the product you chose No in stock. And yet, because I just found out questioning the site.
    In no time the site informed me of this. On the contrary, I would expect the stock replenishment, indefinitely, without notifying me.

    I'm trying to contact the service customer service and this is off the air.
    I lost interest and confidence in the site. I do not want credits, I would like to recover the full amount invested.

    Thank you!
    Leonardo de Carvalho
    Posts(3) | Reviews | Tip post

  • gasbag11 Top 10 Forum Poster Friday, May 2, 2014 4:06 AM Reply
    If your order hasn't shipped, you can cancel it in your account. My Account > MY Orders > Order # > Available Actions > Cancel.
    NO! I don't know why DX screwed up the site so badly.
    Ask them.
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    post edited by gasbag11 on 5/2/2014 at 4:13 AM
  • Yangjia Saturday, May 3, 2014 2:20 PM Reply
    Dear customer,
    We are so sorry for the inconvenience caused. Coould you please inform us the order number you mentioned, so we can better assist you. Thanks for your understanding.
    When customer ordered, if the item is out of stock, our staffs will work hard to find appropriate suppliers for customer. We will try our best to get all the items ready as soon as possible. If we have kept the customer waiting for so long, we will advise the customer to cancel and get a refund.
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  • cyclist Moderator Saturday, May 3, 2014 8:28 PM Reply

    Flashlight issues~https://tinyurl.com/bw2d3pd
    DX Return Policy/Warranty~https://tinyurl.com/yb7dpg3s
    New customers read this ~ http://tinyurl.com/3kcyfqm
    Tracking site ~ http://www.17track.net/en
    Posts(17129) | Reviews | Tip post

  • LeCarvalhoS Saturday, May 3, 2014 9:59 PM Reply
    Good morning, DX team!
    I opted for the cancellation request. Upon termination, informs that the amount will be refunded to my PayPal account, and payment realized by EBanx.
    The value returns to my checking account or do I have to open a PayPal account?
    I would like the value returned to my bank account and not to credit the internet.
    Thank you!
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  • Yangjia Sunday, May 4, 2014 2:40 PM Reply
    Hi, after check, your order#140420001032649103 was cancelled by you, and the refunding backtrack is processsing, it may need about 3 days, please check later. We are informed that you have submitted a ticket and our customer service are fllowing up now, if you have any other questions or concerns, you can contact customer service. The will follow up ASAP.

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