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CSR complaint. Where?

  • jopat Thursday, May 8, 2014 10:53 PM Reply
    Stupid CSR did not change my shipping option as I instructed. I told the CSR that I want my purchases to be shipped all together but she did not change the shipping option. Now the items were partially shipped because 3 out of the 5 items were out of stock! I chatted with her the second time to complain, but she kept on insisting that I chose them to be partially shipped when available. I told her the reason I asked for the change shipping support was to have it changed. She told me several excuses to cover up her failure.

    Then she dropped the chat in the middle after I told her that their support group should not exist if she could not do what she was supposed to do, change shipping option. I am very furious on how she tried to blame me for her shortcomings and dropped in the middle of our chat.
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    post edited by jopat on 5/8/2014 at 11:19 PM
  • LAL Moderator Thursday, May 8, 2014 11:14 PM Reply
    just open a new ticket:
    (Put 00000 into the Old & New SKU text boxes)
    Forum Mod - *not* DX™ Staff
    ******* Forum Rules: http://dxurl.com/RX4j *******
    How to contact DX --> https://cs.dx.com

    O homem comum fala, o sábio escuta, o tolo discute, o babaca insulta
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  • sheepish Top 10 Forum Poster Thursday, May 15, 2014 4:56 PM Reply
    Sometimes you do all you can, but they still speak a different language. (I mean that figuratively as well as literally.)
    Remembering 30 years.
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