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Points disapeared after paypal address update

  • schopf Friday, July 18, 2014 10:08 AM Reply
    I had accumulated 300+ points. Today, I have updated my paypal account in my profile (it was empty) and my accumulated points disapeared!


    http://i59.tinypic.com/qz55l4.jpg
    img src: http://i59.tinypic.com/qz55l4.jpg


    WHY?

    My last level changes were:


    http://i57.tinypic.com/1z52e51.jpg
    img src: http://i57.tinypic.com/1z52e51.jpg

    DX addicted!
    Posts(4362) | Reviews | Tip post

    post edited by schopf on 7/18/2014 at 10:21 AM
  • Zirantest @DX Staff @DX Staff Friday, July 18, 2014 1:48 PM Reply
    hello schopf,

    Your accumulating period has changed, so your accumulated points become zero.
    I have sent this issue to IT department, in order to check the unexpected accumulating period change.
    Posts(60) | Reviews | Tip post

  • Zirantest @DX Staff @DX Staff Friday, July 18, 2014 3:28 PM Reply
    hello schopf,

    System log data shows your data has no problem, this should be a system display mistake, we are now checking the api and will fix it soon.

    Thanks for your notification.
    Posts(60) | Reviews | Tip post

  • schopf Friday, July 18, 2014 7:37 PM Reply
    Situation is solved. My accumulated points are back.

    Thanks.
    DX addicted!
    Posts(4362) | Reviews | Tip post

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